Refund and Cancellation Policy
Last updated: 4 November 2026
We want you to feel confident when you buy. This policy explains when you can cancel and get your money back.
Free diagnostic and demo
The free diagnostic, demo lessons and sample questions cost nothing. Use them to check fit before you buy.
Money-back window for self-paced plans
You can request a full refund within 7 days of purchase if you have used no more than 10% of the course content (for example lessons completed, questions attempted and mock exams started) and have not downloaded protected materials.
After that window, or above the usage limit, purchases are non-refundable, because the content is digital and available immediately.
Mentored and live plans
For plans that include mentoring or live sessions, you can cancel before your first session for a full refund. After a session has taken place, we refund the unused part on a pro-rata basis, less the value of sessions already delivered.
Payment plans and EMI
If you pay in instalments, cancelling within the refund window stops future instalments. Instalments already paid are refunded as set out above. Third-party finance providers may keep their own fees.
Exam and registration fees
Fees you pay to the AICPA, NASBA, state boards, the IMA, the IRS, Prometric or credential evaluators are paid to those bodies. We cannot refund them. Check each body’s policy.
Not eligible
Refunds are not available for accounts that breach our Terms, for plans obtained through promotions marked non-refundable, or where fraud or sharing of access is detected.
How to request a refund
You can use the contact form at hiprep.app/contact. Include your name, the email used to purchase and your order details. We reply within 2 business days.
How refunds are paid
Approved refunds are returned to the original payment method within 7 to 10 business days. Your bank may take extra time to show the credit. If you paid in a different currency, the refunded amount may differ slightly due to exchange rates.
Changing or upgrading a plan
You can upgrade to a larger plan and pay only the difference. Contact us before you buy if you are unsure which plan fits.
Statutory rights
Nothing in this policy limits any rights you have under consumer law where you live, including any cooling-off rights.
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